1. How fast is the order processing?
The processing of orders lasts no longer than several days. The delivery time is usually from 1 to 4 weeks since sending time depending on customs work.
2. Do you have the items in stock and will they be sent immediately or should I wait until you receive them from suppliers?
All items are in stock unless “preorder” is indicated in the item description.
3. I made a mistake in my order. How can I add or remove an item?
In menu "My Account" choose “Order history”, choose there the required Order Code and press “Change”. This option is available before your order is in processing.
4. Can I get any discounts when making a large order?
If the total cost of your order exceeds $85 you will be offered to choose a gift during items choice. After finishing, in “Change” mode this option is unavailable.
In our shop there are also following discounts:
if the total cost of the items is more than $135 the discount is 5%
if the total cost of the items is more than $270 the discount is 10%
besides that, there is an accumulative discount of 5% (the discounts are additive) when the total cost of all your orders exceeds $1670.
5. What is the Discount coupon and how can I get it?
The Discount coupon is usually provided to the customers during sales and active special offers. The coupon could be either send to a customer by e-mail or published at the website. Besides that, there is a possibility to make a gift to your friend by buying a coupon for a definite sum in advance.
6. Return and refund policy
You can return an item to us if there are some defects in the received item. Each case will be considered personally. For return you have to write a letter to our e-mail indicating Order Code, item name and defect. Claims without Order Code will not be considered.
7. I have received confirmation of sending the Order and a postal delivery number. What shall I do with it?
Using this postal delivery code you can trace the delivery of your order at Russian Post website:
8. Where can I look my order status?
Use this link and submit your info http://www.solitudestore.com/en/order_status
9. What is the shipping charges?
We have a fixed shipping price for all countries - $6 for first CD and $2 for each additional for registered airmail shipping.